Support

Use a soft tape where the Necklet will sit. Leave room for one large finger or two small fingers between the tape and your cat’s coat, then read the measurement. This already includes wearing room — do not add extra centimetres.

S: 16–20 cm. M: over 20 cm, up to 24 cm. L: over 24 cm, up to 28 cm. Exactly 20 cm: choose S. Exactly 24 cm: choose M. Below 16 cm or above 28 cm, contact Support before ordering.

Breed and weight are supporting references only. Long hair does not automatically mean choosing a larger size.

In our force-gauge tests, the magnetic connection released at readings of 1.5–2 kg. Release can vary with the angle of pull, wear and the individual piece. No collar or necklet can guarantee prevention of injury. The Necklet is not a walking collar, harness or restraint.

Remove it immediately if any part becomes loose, sharp or damaged, or if your cat shows discomfort. Keep loose parts out of their reach.

S: 16–20 cm. M: over 20 cm, up to 24 cm. L: over 24 cm, up to 28 cm. Exactly 20 cm: choose S. Exactly 24 cm: choose M. Below 16 cm or above 28 cm, contact Support before ordering.

The measurement must already include wearing room. Do not add extra centimetres. If you cannot measure, contact Support with their breed, weight and coat length.

The Necklet is intended for domestic cats in a home environment. It is not suitable for cats that spend extended periods roaming in the wild or regularly move through dense scrub. Begin with short, supervised sessions and remove it if your cat shows discomfort or any part is loose, sharp or damaged. Contact Support before ordering if you are unsure whether it suits your cat’s routine.

Continue to check fit, skin, leather, cord and connections regularly.

It is a lightweight cat necklet with a magnetic breakaway connection and one removable natural-stone charm in the set. The complete Necklet with one SECOND ONLY charm weighs under 12 g, across all available sizes and charm options. This includes the leather, cord, fittings and one charm — the complete piece your cat wears. It is not a walking collar or restraint.

The Necklet combines a 2 mm top-grain leather cord, a leather chest piece, adjustable metal hardware, a magnetic breakaway connection and one removable natural-stone SECOND ONLY charm in a gold-toned metal setting. Natural stone varies in colour, clouding and pattern.

Let your cat inspect it first, then begin with a short supervised session. Increase the wearing time gradually over the first 1–3 days only if they remain comfortable. Do not force familiarity, and remove the Necklet if they show persistent scratching, distress, rubbing or other discomfort.

Keep it dry and remove it before bathing, swimming or prolonged exposure to water. Avoid perfume, chemical cleaners and ultrasonic cleaning. If it is lightly splashed, wipe it with a soft, dry cloth and allow it to air-dry naturally. Inspect the leather, magnetic connection and charm connection before wear, and retire the piece if any part becomes loose, sharp or damaged.

No. Each meaning is symbolic and chosen by you. Amulcat makes no healing, calming, energy or protective claim for the natural stones.

We currently ship from our studio in mainland China to Australian addresses only. PO Box and Parcel Locker availability depends on the exact carrier service, so contact Support before ordering if you need either type of delivery address.

Orders are personalised and dispatched within 2–4 business days after payment is confirmed. Estimated delivery is then 7–15 business days after dispatch. Carrier, customs-clearance, peak-period and remote-area delays can add time to these estimates.

Standard tracked shipping is free on orders of A$60 or more. Rates for orders under A$60 are shown at checkout. We do not currently offer express delivery.

Every parcel includes tracking, sent in the dispatch confirmation email. Use that link first. If tracking has not updated for seven business days, contact Support using the email address used at checkout and we will investigate with the carrier.

Any tax Amulcat is required to collect will be shown at checkout. For ordinary imported goods valued at A$1,000 or less, Australian border charges generally do not apply. If you receive an unexpected customs payment request, contact Support before paying.

Amulcat does not accept returns or exchanges for a simple change of mind. This includes a change of preference about a customer-selected size, colour, personalisation or standalone charm. This policy does not limit any rights or remedies available under the Australian Consumer Law.

Contact Support using the email address used at checkout and tell us what happened. We may ask for clear photos or video by reply email where they can help us assess the issue, but evidence requirements do not remove your legal rights. Please do not send anything back until Support provides return instructions.

The remedy depends on the problem and your rights under the Australian Consumer Law. For a major problem, you may choose a refund or replacement. For a minor problem, Amulcat may first provide a repair or another remedy within a reasonable time. When a refund is approved, Amulcat will initiate it to the original payment method within two business days. Your bank or payment provider may take up to 10 business days to display the funds.

A customer-selected size that does not fit is treated as a change of mind. Contact Support so we can understand the situation, but no return, exchange, remake or discount is guaranteed. This does not limit any rights or remedies available under the Australian Consumer Law if the product itself has a problem.

Contact Support as soon as possible using the email address used at checkout. We will try to help before production begins, but changes or cancellation cannot be guaranteed once making has started.

The payment methods currently available to you are shown at checkout.

Yes. On the Necklet Set product page, you can add one standalone SECOND ONLY charm to the order. It appears as a separate item in the bag. Wear only one charm at a time: replace the charm rather than stacking additional weight.

Yes. Enter your cat's name and optional contact information in the Personalise fields before adding the set to the bag. Leather colour, size and SECOND ONLY charm are product choices. If the order is a gift, you can also add a message for the handwritten blessing card.