Support

Use a soft tape where the Necklet will naturally sit. Leave enough room to fit one large finger or two small fingers between the Necklet and your cat's coat. Use the actual neck circumference first; breed and approximate weight are supporting information only.

No collar or necklet is risk-free. The Amulcat Necklet uses a magnetic breakaway connection designed to release under sufficient force, but it cannot guarantee prevention of injury. It is not a walking collar, harness or restraint. Remove it immediately if any part becomes loose, sharp or damaged, or if your cat shows discomfort, and keep every loose part out of their reach. For health concerns, contact a veterinarian.

Pause before ordering and contact Support. Send us their neck measurement, approximate weight and coat length. We may ask for a side photo by reply email and will help you choose without guessing; in some cases, we may recommend waiting for another size.

The Necklet is designed as a daily accessory, but do not treat any accessory as risk-free or suitable for every cat. During the first 1–3 days, begin with short supervised sessions and observe your cat more closely. Build up only if they remain comfortable. Continue to check the fit, skin, leather, cord and connections regularly, and remove it at the first sign of discomfort or damage.

It is a lightweight cat necklet: a feline accessory system with a breakaway base and one removable natural-stone charm. A complete Necklet with one charm weighs under 10 g. It is not a walking collar, a restraint or a scaled-down human necklace.

The Necklet combines a 2 mm top-grain leather cord, a leather chest piece, adjustable metal hardware, a magnetic breakaway connection and one removable natural-stone SECOND ONLY charm in a gold-toned metal setting. Natural stone varies in colour, clouding and pattern.

Let your cat inspect it first, then begin with a short supervised session. Increase the wearing time gradually over the first 1–3 days only if they remain comfortable. Do not force familiarity, and remove the Necklet if they show persistent scratching, distress, rubbing or other discomfort.

Keep it dry and remove it before bathing, swimming or prolonged exposure to water. Avoid perfume, chemical cleaners and ultrasonic cleaning. If it is lightly splashed, wipe it with a soft, dry cloth and allow it to air-dry naturally. Inspect the leather, magnetic connection and charm connection before wear, and retire the piece if any part becomes loose, sharp or damaged.

No. Each meaning is symbolic and chosen by you. Amulcat makes no healing, calming, energy or protective claim for the natural stones.

We currently ship from our studio in mainland China to Australian addresses only. PO Box and Parcel Locker availability depends on the exact carrier service, so contact Support before ordering if you need either type of delivery address.

Orders are personalised and dispatched within 2–4 business days after payment is confirmed. Estimated delivery is then 7–15 business days after dispatch. Carrier, customs-clearance, peak-period and remote-area delays can add time to these estimates.

Standard tracked shipping is free on orders of A$60 or more. Rates for orders under A$60 are shown at checkout. We do not currently offer express delivery.

Every parcel includes tracking, sent in the dispatch confirmation email. Use that link first. If tracking has not updated for seven business days, contact Support using the email address used at checkout and we will investigate with the carrier.

Any tax Amulcat is required to collect will be shown at checkout. For ordinary imported goods valued at A$1,000 or less, Australian border charges generally do not apply. If you receive an unexpected customs payment request, contact Support before paying.

Amulcat does not accept returns or exchanges for a simple change of mind. This includes a change of preference about a customer-selected size, colour, personalisation or standalone charm. This policy does not limit any rights or remedies available under the Australian Consumer Law.

Contact Support using the email address used at checkout and tell us what happened. We may ask for clear photos or video by reply email where they can help us assess the issue, but evidence requirements do not remove your legal rights. Please do not send anything back until Support provides return instructions.

The remedy depends on the problem and your rights under the Australian Consumer Law. For a major problem, you may choose a refund or replacement. For a minor problem, Amulcat may first provide a repair or another remedy within a reasonable time. When a refund is approved, Amulcat will initiate it to the original payment method within two business days. Your bank or payment provider may take up to 10 business days to display the funds.

A customer-selected size that does not fit is treated as a change of mind. Contact Support so we can understand the situation, but no return, exchange, remake or discount is guaranteed. This does not limit any rights or remedies available under the Australian Consumer Law if the product itself has a problem.

Contact Support as soon as possible using the email address used at checkout. We will try to help before production begins, but changes or cancellation cannot be guaranteed once making has started.

The payment methods currently available to you are shown at checkout.

Yes. On the Necklet Set product page, you can add one standalone SECOND ONLY charm to the order. It appears as a separate item in the bag. Wear only one charm at a time: replace the charm rather than stacking additional weight.

Yes. Enter your cat's name and optional contact information in the Personalise fields before adding the set to the bag. Leather colour, size and SECOND ONLY charm are product choices. If the order is a gift, you can also add a message for the handwritten blessing card.