Terms of service

Last updated: 24 July 2026

These Terms of Service (“Terms”) apply to amulcat.com and purchases from Amulcat. Amulcat is operated by 猫九条科技有限公司, a company registered in Foshan, Guangdong, China (“Amulcat”, “we”, “us” or “our”). By using the website or placing an order, you agree to these Terms.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including rights that apply under the Australian Consumer Law.

Store availability

We currently accept orders for delivery to valid street addresses within Australia. The website is not intended for a person under 18 to purchase without the involvement of a parent or guardian.

Product information

We take reasonable care to describe and display products accurately. Colours can vary between screens. Natural stones vary in colour, pattern, clouding, inclusions, shape and other visual details; these natural variations are not, by themselves, faults.

Measurements and images are guides unless expressly stated otherwise. Product meanings and dedications are symbolic. Amulcat does not claim that a stone or product heals, calms, protects, changes energy or provides any medical or supernatural effect.

Personalisation

Every Amulcat order is personalised. Before ordering, you are responsible for checking the spelling, contact details, colour, size and other selections submitted with the order.

If you need to correct or cancel an order, contact support@amulcat.com as soon as possible. We will try to help before production begins, but changes or cancellation cannot be guaranteed once making has started.

A customer-submitted spelling, contact-detail, colour or size choice is not a product fault merely because the customer later changes their mind. If a customer-selected Necklet size is unsuitable, contact Support. At our discretion, we may offer a discounted remake. This does not limit rights relating to a product that is faulty, incorrectly made, incorrectly personalised by Amulcat or otherwise fails a consumer guarantee.

Orders and acceptance

Submitting an order is an offer to purchase. An automated acknowledgement confirms that we received the order. We may decline or cancel an order for a reasonable reason, including an inability to supply, an obvious pricing or description error, suspected fraud, an unavailable delivery destination or a payment problem. If we cancel after payment, we will refund the amount paid for the cancelled item or order.

Products are prepared in small batches and availability may change. We will contact you if we become aware that we cannot supply an order within the stated or a reasonable time.

Prices, payment and taxes

All prices are displayed and charged in Australian dollars (AUD). Applicable shipping charges and taxes, if any, are shown at checkout. Payment is processed using the methods displayed at checkout, which may include PayPal.

You must provide accurate billing and payment information and be authorised to use the selected payment method. We do not ask you to send card numbers, PayPal passwords or other payment credentials through email or support forms.

Shipping

Orders are dispatched within 2–4 business days after payment is confirmed. Estimated delivery is 7–15 business days after dispatch. Delivery times are estimates and may vary during peak periods or because of carrier, customs or remote-area delays.

Every parcel includes tracking, which is sent in the dispatch confirmation email. Standard tracked shipping is free for orders of A$60 or more. Shipping rates for orders below A$60 are shown at checkout. We do not currently offer express delivery.

We currently deliver to valid street addresses within Australia. PO boxes and Parcel Lockers are not supported. You are responsible for supplying a complete and accurate address. Contact Support immediately if an address needs correction; a change cannot be guaranteed after dispatch.

If tracking has not updated for seven business days, contact Support with the order number and checkout email. We will investigate with the carrier. If a parcel is confirmed lost, or we cannot supply it within a reasonable time, we will offer a replacement or refund as appropriate.

Returns, problems and remedies

Because every Amulcat piece is personalised, we do not accept returns or exchanges for change of mind. This policy does not limit any rights or remedies available under the Australian Consumer Law.

Contact Support if an item is faulty, damaged in transit, significantly different from its description, incorrectly made or incorrectly personalised by Amulcat. Include the order number, checkout email and a description of the issue. Where possible, provide clear photos or video after we reply by email. Images help us assess the problem, but they are not an absolute condition of your legal rights.

Please do not return an item without instructions. If a confirmed problem requires a return, Amulcat will arrange or reimburse reasonable return costs and provide the approved return address.

The remedy depends on the nature of the problem and applicable law. For a major problem under the Australian Consumer Law, you may choose a refund or replacement. For a minor problem, we may first provide a repair or other remedy within a reasonable time.

Approved refunds are returned to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to make the funds visible.

Safe use

Choose a size using the current size guidance and supervise first wear. Inspect the Necklet, charm and attachment before each use. Remove the product immediately if any component is damaged or loose, or if the cat shows discomfort, distress or unsafe behaviour. Keep detached components away from cats and children.

Product guidance is general information and is not veterinary advice. If you are concerned about a cat’s health, behaviour or response to wearing a product, stop use and contact a veterinarian.

These instructions do not exclude responsibility for a product fault or any non-excludable consumer right.

Website accounts and acceptable use

You are responsible for maintaining the confidentiality of account credentials and for activity performed using your account. You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with store operation, scrape the website in breach of law, or use the website to infringe another person’s rights.

You must have the right to submit any name, message, photograph, video or other content you provide to us. We do not automatically obtain the right to use customer photos, reviews or cat stories in marketing. We will seek separate permission before using identifiable customer-submitted content for promotional purposes.

Intellectual property

The Amulcat name, website design, product designs, text, graphics, photographs and other store content are owned by or licensed to Amulcat and are protected by applicable intellectual property laws. You may use the website for personal shopping and information, but may not reproduce or commercially exploit our content without written permission.

Third-party services and links

The store relies on third-party services such as Shopify, payment providers, analytics, communications and delivery providers. Their own terms and policies can apply to their services. A link to a third-party website does not mean we control or endorse all of its content.

Privacy

Our collection and handling of personal information is described in our Privacy Policy.

Liability

Nothing in these Terms limits liability or rights that cannot lawfully be limited. To the extent permitted by law, Amulcat is not responsible for loss caused solely by a customer’s inaccurate personalisation or address information, unreasonable or unintended misuse, continued use after visible damage, or an event outside our reasonable control where we have taken reasonable steps to provide an appropriate solution.

Changes to these Terms

We may update these Terms when our products, operations or legal obligations change. The Terms that applied when an order was placed continue to govern that order unless a change is required by law or agreed with the customer.

Governing law

These Terms are governed by the laws of the People’s Republic of China. If you are an Australian consumer, nothing in these Terms excludes or restricts the application of the Australian Consumer Law or any other mandatory rights that apply to you. We encourage you to contact us first so we can try to resolve a concern promptly.

Contact

General enquiries: hello@amulcat.com

Product and order support: support@amulcat.com

Operator: 猫九条科技有限公司
Registered location: Foshan, Guangdong, China